Flex student support

HOME 2

• What can I find on my Home page?
• How do I navigate to my Course from the Home page?

COURSES 4

• How do I access my course?
• If I have more than one course, where I can see them?
• What does the filter on the Course page mean?
• Do I have to complete my lessons in the order they are shown in the Course page?

LESSON 12

• What is a Lesson?
• How can I access my Lesson activities?
• How do I navigate between activities in a Lesson?
• How do I complete an activity in a Lesson?
• What do the dots above the controls mean?

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SPEECH RECOGNITION 10

• What is speech recognition technology?
• Why is speech recognition used in my Flex program?
• Is my device ready for speech recognition activities?
• How do I know my microphone is ON?
• How can I tell if the activity I’m working on uses speech recognition?

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LIVE COACHING SESSION 10

• Why my Live Coaching Sessions are locked?
• How do I schedule my Live Coaching Session?
• Can I schedule more than one Live Coaching Session at a time?
• How do I access my Live Coaching Session?
• Which materials should I use in the Session?

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REVIEW 12

• What is Review?
• How can I access my Review activities?
• How do I play audio in Review activity?
• How do I answer questions in Review activities?
• How do I know if an answer is correct?

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CHECKPOINT 8

• What is Checkpoint?
• How can I access Checkpoint?
• How do I complete Checkpoint?
• How can I tell my answer is accepted?
• Are my answers scored?

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MY PROGRESS 4

• Where I can find progress for specific lesson or review?
• How can I view my detailed progress overtime?
• Where I can find my progress for a Course?
• Where can I find my Live Coaching sessions’ progress and instructor feedback?

CERTIFICATE TEST 7

• What is the Certificate Test?
• Where do I find a test for my course?
• My Certificate Test is locked. When can I take it?
• What is a passing score for the Certificate Test?
• How often can I take the test for each course?

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SETTINGS 8

• How can I update my password?
• How can I update my personal info?
• How do I log out?
• I received a license key for a new course. How do I add it to my account?
• How do I delete a license key?

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GIVE FEEDBACK 2

• I have a feedback about my experience, can I share it?
• Where can I find a link to the survey on product feedback?

HELP 2

• How can I submit a support request if I need help?
• Are there Frequently Asked Questions (FAQs) I can read?