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Knowledge base
Flex Student Portal
HOME
2
What can I find on my Home page?
How do I navigate to my Course from the Home page?
COURSES
4
How do I access my course?
If I have more than one course, where I can see them?
What does the filter on the Course page mean?
Do I have to complete my lessons in the order they are shown in the Course page?
LESSON
12
What is a Lesson?
How can I access my Lesson activities?
How do I navigate between activities in a Lesson?
How do I complete an activity in a Lesson?
What do the dots above the controls mean?
See all 12 articles
SPEECH RECOGNITION
10
What is speech recognition technology?
Why is speech recognition used in my Flex program?
Is my device ready for speech recognition activities?
How do I know my microphone is ON?
How can I tell if the activity I’m working on uses speech recognition?
See all 10 articles
LIVE COACHING SESSION
10
Why my Live Coaching Sessions are locked?
How do I schedule my Live Coaching Session?
Can I schedule more than one Live Coaching Session at a time?
How do I access my Live Coaching Session?
Which materials should I use in the Session?
See all 10 articles
REVIEW
12
What is Review?
How can I access my Review activities?
How do I play audio in Review activity?
How do I answer questions in Review activities?
How do I know if an answer is correct?
See all 12 articles
CHECKPOINT
8
What is Checkpoint?
How can I access Checkpoint?
How do I complete Checkpoint?
How can I tell my answer is accepted?
Are my answers scored?
See all 8 articles
MY PROGRESS
4
Where I can find progress for specific lesson or review?
How can I view my detailed progress overtime?
Where I can find my progress for a Course?
Where can I find my Live Coaching sessions’ progress and instructor feedback?
CERTIFICATE TEST
7
What is the Certificate Test?
Where do I find a test for my course?
My Certificate Test is locked. When can I take it?
What is a passing score for the Certificate Test?
How often can I take the test for each course?
See all 7 articles
SETTINGS
8
How can I update my password?
How can I update my personal info?
How do I log out?
I received a license key for a new course. How do I add it to my account?
How do I delete a license key?
See all 8 articles
GIVE FEEDBACK
2
I have a feedback about my experience, can I share it?
Where can I find a link to the survey on product feedback?
HELP
2
How can I submit a support request if I need help?
Are there Frequently Asked Questions (FAQs) I can read?
Help Desk Software
by Freshdesk