If you are currently enrolled in the “Flex Blended” program type, this article may not apply to you. Please reach out to https://berlitz-portal.jp/ for guidance.
You can cancel your session up to 30 minutes before the session start time.
In order to reschedule the session, you need to cancel it. To cancel your session, click/tap on the “Join session” button on the Live Coaching session tile, then click/tap “Cancel session”.
You can choose to reschedule the session right away or go back to your Learning Path on your portal and do it later. To reschedule, click/tap on “Schedule session”.
You will be able to cancel your session up to 30 minutes before the start time, but it will be lost. Click/Tab the "Forfeit session" button.
The status on the Live Coaching session will indicate that you forfeited the session by displaying a red circle with an X.
